Refund policy

RegalFog Vapors – Return & Refund Policy

Last Updated: March 2026

At RegalFog Vapors, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a structured return and refund process outlined below.

Please review this policy carefully before requesting a return or refund.

1. Return Eligibility

Customers may request a return within fourteen (14) days of the confirmed delivery date for eligible items.

To qualify for a return, the following conditions must be met:

  • The item must be unused, unopened, and in its original packaging

  • The product must be returned in the same condition it was received

  • A valid proof of purchase or order number must be provided

Returns that do not meet these requirements may be denied or subject to partial refund approval at the discretion of RegalFog Vapors.

2. Non-Refundable Fees

The following costs are non-refundable:

  • Original shipping fees

  • Handling or fulfillment fees

  • Any additional carrier service fees

Customers are responsible for all return shipping costs, unless the item arrived defective or damaged.

3. Clearance and Final Sale Items

Items marked as Clearance, Final Sale, or Non-Returnable are not eligible for returns or refunds.

All clearance purchases are considered final once the order has been processed.

4. Glass Products Damaged in Transit

If a glass product arrives damaged or broken, the item does not need to be returned.

To qualify for a refund or replacement:

  • The damage must be reported within 72 hours of delivery

  • Photo evidence of the damaged item must be provided

  • The original order number must be included

Failure to report damage within this timeframe may result in the claim being denied.

5. Defective or Non-Functioning Products

If a product arrives defective, malfunctioning, or stops working shortly after delivery, customers may qualify for a 100% refund under the following conditions.

Eligibility Requirements

Timeframe

The issue must be reported within seven (7) business days of the confirmed delivery date.

During peak holiday seasons or high-volume shipping periods, this reporting window may be extended at the discretion of RegalFog Vapors.

Return Requirement

Defective items must typically be returned to RegalFog Vapors before a refund can be issued.

Verification

Customers may be required to provide:

  • A description of the issue

  • Photos or video evidence demonstrating the problem

This helps our support team verify the issue and approve the return request.

6. Return Authorization Process

All returns must be approved before being sent back.

To initiate a return:

  1. Contact our support team

  2. Provide your order number

  3. Include the reason for return

  4. Provide any requested supporting documentation

Once your request is reviewed, RegalFog Vapors will issue return instructions and authorization if applicable.

Returns sent without prior authorization may not be accepted.

7. Refund Processing

Once the returned item has been received and inspected, RegalFog Vapors will determine eligibility for a refund.

Approved refunds will be issued for the product price only, excluding shipping and handling fees.

Refunds will be returned to the original payment method used at checkout.

Please allow 5–7 business days for the refund to appear in your account, depending on your bank or payment provider.

8. Refund Denials

A return request may be denied if:

  • The product shows clear signs of use

  • The item was returned opened or damaged by the customer

  • The product was not returned in original packaging

  • The return request was submitted after the eligible return window

RegalFog Vapors reserves the right to deny refunds that do not meet the requirements outlined in this policy.

9. Contact Information

For return or refund requests, please contact our support team.

Email: regalfogvapors@gmail.com
Phone: 765-830-6050

When contacting support, please include your order number and purchase details to help us assist you faster.